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Frequently Asked Questions

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CBD

What Is CBD?

CBD stands for cannabidiol, a compound found naturally in hemp plants. Unlike THC (the active cannabinoid in marijuana), CBD is not intoxicating which means it will not get you high. CBD interacts with a series of receptors in your body known as the Endocannabinoid System (ECS). The ECS relates to a number of important systems in your body and helps keep your internal rhythms in optimal balance.

Is There THC In Green Roads’ CBD Products?

If the CBD product is broad-spectrum, it will have less than 0.01mg THC. If the product is isolate, there will be zero THC. If the product is full-spectrum, it will have less than 0.3% THC, the federally legal limit for industrial hemp plants.

Will Green Roads CBD Products Get Me High?

No. CBD is not intoxicating. THC is the compound that causes a high and all of our products have less than the federally legal limit of 0.3% THC. Our broad spectrum and isolate products have even less. These minuscule amounts of THC aren’t enough to cause a high when taken as directed.

What Is The Endocannabinoid System?

The endocannabinoid system (ECS) is a group of receptors throughout your body. These receptors work with cannabinoids made by your body, and also those made by plants. The ECS helps keep your body’s internal systems regulated and in balance.

What Type Of Extraction Do You Use?

Green Roads works with facilities that use a variety of cutting-edge extraction methods, including CO2 extraction, to get our ingredients from hemp plants grown on American farms.

How Is Hemp Different From Marijuana?

The defining difference between marijuana and hemp is the percentage of THC. They are both types of cannabis plants, but industrial hemp is a plant with less than 0.3% THC by dry weight while marijuana has far more than that. The CBD found in Green Roads products has been derived from industrial hemp and is legal at the federal level.

What Is The Shelf Life Of Green Roads CBD?

This varies by product. We recommend you check the label of your specific product.

Can I Take CBD For Stress?

Green Roads CBD oil can be used to help promote a sense of calm and support the management of normal day-to-day stress. Our products may also be able to support focus and help maintain normal emotional balance. Green Roads CBD products are not designed to treat, cure, or diagnose any form of anxiety disorders, mental health conditions, or other medical ailments.

Will CBD Affect My Medication?

If you are taking any medications, we recommend you consult with your physician prior to using CBD products. For the safest and most effective use of CBD, use pharmacist-formulated CBD products from a trusted manufacturer like Green Roads. Using high-grade CBD with professional medical guidance is the best way to make the most of your CBD products.

Does Green Roads Grow Its Own Hemp?

We choose not to own farms, and instead have strong relationships with multiple farms in the United States. This gives us the advantage of choosing the best hemp plants for our products and rejecting any raw materials that do not meet our standards.

How many years has Green Roads been in business?

Green Roads was established in 2013.

Does Green Roads’ CBD Need To Be Refrigerated?

No, it does not need to be refrigerated. We recommend storing it at room temperature.

Why Buy Green Roads Products?

Green Roads is the first CBD company founded by a licensed compounding pharmacist in the United States. We set the gold standard for self-regulation in the rapidly evolving CBD industry. Our first commitment is to help each person find the healthiest version of themselves through the power of plants.

Will Green Roads’ Full-Spectrum CBD Products Get Me High?

When used properly, Green Roads’ full-spectrum CBD oil should not cause a high. Our Full Spectrum CBD oil has up to the federally legal limit of 0.3% THC, but this tiny amount is not enough to cause a high.

Will CBD Products Make Me Fail A Drug Test?

Even though our concentrations are below the federally legal limit, we recommend you do not take any CBD products if you are required to take a THC drug test for work, medical or personal reasons. This is because some tests do not properly distinguish between CBD and THC.

Why Is Green Roads CBD Oil Better Than Other CBD Oils On The Market?

Green Roads CBD oil is better than other CBD oils on the market because it's a better formula, made with better ingredients. Our CBD comes from US-farmed hemp plants with certificates of analysis for quality. While many brands slap their logo on an off-the-shelf oil from the same manufacturer, Green Roads makes its own unique, proprietary blend, created by the company’s co-founder, a licensed compounding pharmacist. The recipe uses six carefully chosen ingredients rather than the standard two. Green Roads CBD oil is designed to offer better absorption and flavor. Both the ingredients and whole finished products are tested for quality by an independent laboratory. Use the QR code on any package to review the results of the test.

Will CBD Make Me Hungry?

CBD has not been known to cause extreme hunger or the condition colloquially known as "the munchies."

Can I Use CBD If I Am Pregnant/Nursing?

If you are pregnant or nursing, we advise you to consult your personal healthcare professionals before using any CBD product.

Still Have More Questions?

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Shipping

What Carriers Do You Use To Ship Your Orders?

We use all major shipping carriers, we choose the shipping partner who is best suited to serve the customers’ location.

My Shipping Address Is Wrong, Can I Change It?

Please contact Customer Service to make changes to your order. They can be reached at +1 (833) 462 8922 or [email protected]

Still Have More Questions?

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Subscriptions

Do I Save By Subscribing To Auto-Ship Products?

Yes! When signing up for a product subscription, you receive 20% off and get free shipping on every order. Every 5th order we’ll increase the savings to 50%!

Can I Combine My Current Discounts With The Subscription Discount?

Unfortunately, No. We currently provide a 20% discount to all recurring subscription orders (and 50% off every 5th order). We only allow 1 discount per order, additional promotions cannot be applied. You can, however; pause your subscription at any time and place a one-time order to take advantage of an alternative promotion we may be offering at that time.

When Will I Be Billed?

Your card will be charged on the designated reorder date.

Can I Track My Subscription Order?

Yes! As with any order you place, once your order is assigned a shipping label, you will receive an email with your tracking information.

If I Cancel My Subscription, Can I Reactivate It?

Absolutely! This can be updated by visiting the Subscription tab in the Account menu in your Green Roads profile. You can also reach out to Customer Support for assistance at 833-462-8922 or [email protected]

What Is The Benefit Of Signing Up For A Subscription?

We know how important CBD is to our customers. We also know that sometimes it’s hard to remember to replenish your Green Roads products. Having a subscription will guarantee that you always have your favorite Green Roads products on hand!

Can I Apply My Rewards Points To My Subscription?

Unfortunately, No. We currently provide a 20% discount to all recurring subscription orders (and 50% off every 5th order). We only allow 1 discount per order; additional promotions cannot be applied. You can, however; pause your subscription at any time and place a one-time order to take advantage of an alternative promotion we may be offering at that time or to cash in your rewards points.

Do You Notify Me Every Time My Subscription Products Are Going To Be Shipped?

Yes, we do! We email you before your order ships. Then, once your order is assigned a shipping label, you will receive an email with your tracking information.

Can I Text You To Cancel My Subscription?

No, you cannot cancel via text at this time. To cancel a subscription order, please log in to your account at Green Roads CBD - Buy CBD Oil, CBD Gummies & CBD Topicals Online , click on My Account, then "Subscriptions" to edit the frequency. You can also reach out to our Customer Support Team at [email protected] or by calling 833-462-8922 Monday - Thursday 8 am - 6:00 pm & Fridays 8am - 5:30 pm.

How Do I Sign Up For A Subscription?

To get started, please select a qualifying product, and visit the Subscribe and Save box on the product page. Choose the desired frequency of delivery and save!

Can I Change The Frequency Or Quantity Of My Deliveries?

Yes! Once logged into your Green Roads account, you can manage your selections under the Subscriptions tab in the Account menu.

How Soon Do I Have To Cancel To Avoid Being Charged?

To avoid your card being charged, please cancel two business days before your ship date. (Ex. If your charge date falls on a Monday, please cancel by 6pm ET the Thursday prior.)

I've Moved, Can I Update My Billing Information?

Yes, of course! You can update this information under the Subscription tab in the Account menu at any time.

How Do I Update My Payment Method?

This information can be updated at any time by visiting the Subscription tab in your Green Roads account under the Account menu.

Do I Still Earn Loyalty Points On My Subscription?

Yes! You will earn 1 point per $1 spent. For every 20 points, you earn $1 cashback in loyalty points to be used towards a future order.

What Happens If You Are Out Of Stock On The Product I Subscribe To?

We will try to resend your products every 6 days if they are out of stock. We will make this effort up to 6 times. If you want to replace an existing product in your order with a new one, please contact customer service.

Do I Have To Pay For Shipping If I Have A Subscription?

No! By signing up for a product subscription, you are entitled to Free Shipping on every Auto-Shipped order.

Do You Have A Trial Subscription?

No, we do not offer a trial subscription. After initial sign-up, your Auto-ship account may be altered or canceled by reaching out to Customer Support or visiting your Green Roads Account Settings Menu on our website.

What If Something Is Wrong With My Subscription Order?

Please contact Green Roads Customer Support at 833-462-8922. We are opened Monday-Thursday from 8 AM-6 PM EST & Friday's 8 AM-530 PM EST. We are also available via email at [email protected]

Still Have More Questions?

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Affiliate

How Do I Become A Green Roads Affiliate?

To become an affiliate just click on the Become an Affiliate link at the bottom of this page.

Still Have More Questions?

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I understand the statements on this site regarding Green Roads products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. Results from products may vary.

The 2018 Farm Bill was signed into law in December 2018, effectively legalizing hemp at the federal level by removing it from the federal list of controlled substances and classifying it as an agricultural commodity.

All Green Roads CBD products are recommended for adult use only.

Green Roads products are made with naturally occurring cannabinoids from Hemp Grown in the US.

For products that contain THC:
California Prop 65 Warning
This product contains a chemical (delta-9 tetrahydrocannabinol) known to the state of California to cause birth defects or other reproductive harm. For more information, go to www.p65warnings.ca.gov

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